Once the initial aftermath of destruction and trauma had subsided, Manulife Indonesia began to offer financial relief for both policyholders and staff/agents. Advertisements were run in the local papers to tell policyholders and staff that Manulife was up and running and there to help. It even launched a one-year premium holiday program to Acehnese policyholders, which helped with financial pressures. The company also paid claims submitted promptly, an achievement made possible by a simpler and faster procedure it introduced in the immediate aftermath of the tragedy. Since February 2005 Manulife Branch Office in Aceh has started its operation again to serve its customers / policyholders and in April 2005 the Branch has begun making claim payments.