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Login DPLK | Login GS | Contact Us | Site Map | Home | Indonesia
| INDONESIA | |
About Manulife | |
Products | |
Customer Services | |
|
Sharia | |
Careers |
Home > About Manulife > Award & Achievements
Award & Achievements
2012 |
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| December | - |
"Excellence” rating in Life Insurance category at Net Promoter Loyalty Award 2012 from Hachiko-Net Promoter® Solutions and SWA magazine |
| October | - |
Selected as the first rank in the category "The Most Reliable" by Bisnis Indonesia Award 2012. |
| September | - |
“Very Good” rating in Infobank Insurance Awards 2012 for the 7th time from Infobank magazine in the life insurance company category with gross premium income above IDR 1 trillion for the 2011 performance. |
| July | - |
Bronze Award for Best Customer Choice of Health Insurance category at the Indonesia Brand Champion Awards in July 2012, from research and marketing firm MarkPlus Insight. |
| June | - |
The Most Innovative Life Insurance Company in Product Development from Business Review Magazine |
| May | - |
2 Service Quality Awards 2012 with “Gold” rating for Health Insurance and Life Insurance Service category from the Service Excellence and Center for Customer Satisfaction & Loyalty |
| 2011 | ||
| Month | Award | |
| September | - |
Good” rating in Life Insurance category from Net Promoter Loyalty Award 2011 from Hachiko-Net Promoter ® Solutions and SWA magazine |
- |
The 1st Best Life Insurance voted by members of A BAI (Indonesian Insurance and Reinsurance Brokers Association) | |
| August | - |
”Very Good” rating for the 6 th time from Infobank magazine in the life insurance company category with gross premium income above IDR 1 trillion in 2010. |
| July | - |
Indonesia Brand Champion 2011 for The Best Customer Choice of Health Insurance
category by MarkPlus Insight |
- |
Indonesia Brand Champion 2011 for The Best Customer Choice of Unit Link Insurance by
category MarkPlus Insight |
|
- |
Indonesia Brand Champion 2011 for The Most Popular Brand of Health Insurance
category by MarkPlus Insight |
|
| May | - |
Service Quality Award 2011 for Health Insurance Service category from the
Service Excellence magazine, Marketing magazine and Carre - Center for
Customer Satisfaction & Loyalty May (Carre - CCSL) |
- |
The Best Insurance of the Year at the ASEAN Business & Company Award 2011
which was initiated by the International Achievement Foundation (IAF) |
|
2010 |
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| Month | Award | |
| November | - |
1st Best Life Insurance Company in 2010 from Indonesian Insurance and Reinsurance Broker Association (ABAI) |
- |
Most Favorite Life Insurance Company 2010 from Indonesian Insurance and Reinsurance Broker Association (ABAI) |
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| May | - |
Net Promoter Customer Loyalty Award 2010 by Octavate Consulting Group and SWA magazine |
- |
Service Quality Award 2010 namely Diamond for health insurance category and Gold for life insurance cateogory by Marketing magazine and Care-CCSL (Center for Customer Satisfaction and Loyalty) |
|
| March | - |
Call Center Award for Service Excellence 2010 from Marketing magazine and Carre-CCSL (Center for Customer Satisfaction and Loyalty) |
2009 |
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| Month | Award | |
| August | - |
The Best Demonstration of Understanding the Customer’s Needs and The Best Use of Positive Language from Global Service Index Award 2009 conducted by Omni Touch International and ICMI |
| Juli |
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| March | - |
Call Center Award for Service Excellence from Marketing magazine and Carre-CCSL (Center for Customer Satisfaction and Loyalty) |
2008 |
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| Month | Award | |
| July |
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| June | - |
Service Quality Award 2008 fromCarre-CCSL (Center for Customer Satisfaction and Loyalty) in collaboration with Marketing magazine |
| March | - |
Call Center Award for Service Excellence 2008 fromCarre – CCSL (Center for Customer Satisfaction and Loyalty) in collaboration with Marketing magazine |
2007 |
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| Month | Award | |
| November | - |
Life Insurance Company of The Year from Asia Insurance Industry Awards 2007 |
| July | - |
Excellent designation from InfoBank magazine |
| June |
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2006 |
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| Month | Award | |
| February | - |
Call Centre Award 2006 for service excellence category: Insurance Companies from Marketing magazine and Center for Customer Satisfaction & Loyalty (CCSL) |
2005 |
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| Month | Award | |
| December | - |
Corporate Social Responsibility (CSR) Award 2005 – 3 rd Best Practice in Social Program for Service Industry category. The CSR Award 2005 was the first one held in Indonesia and was facilitated by SWA magazine, Surindo Research Company, CFCD (Corporate Forum for Community Development) and MarkPlus & Co. |
| August | - |
Excellent designation from InfoBank magazine |
2003 |
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| Month | Award | |
| December | - |
Indonesia’s Most Admired Company 2003 for Insurance Category from Frontier Marketing Research & Business Week magazine. |
| April | - |
2 nd Best DPLK Company with Biggest Investment in Indonesia from DPLK Association Report Year 2002 |
2002 |
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| Month | Award | |
| October | - |
Life Insurance Company of the Year in Asia from Asia Insurance Review and The Worldwide Reinsurance |
| September | - |
3 rd Rank Customer Satisfaction Survey for Life Insurance Category from Frontier Marketing Research & Swa magazine |
| August | Best Life Insurance Company in Indonesia from InfoBank magazine | |
| July |
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| June | - |
Gold Quill of Excellence Award for Crisis Management from the International Association of Business Communicators |
2001 |
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| Month | Award | |
- |
4 th Best Life Insurance and Group Health from DAI Reports |
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| September | - |
First Joint Venture Life Insurance Company which earned ISO 9001 : 2000 (was a modification from ISO 9002 : 1994 that received in October 1997) |
2000 |
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| Month | Award | |
- |
Business Excellence Award from the Indonesia Canada Chamber of Commerce | |
Manulife Indonesia, tumbuh dan maju bersama Anda!
Manulife Highlight
Seiring dengan globalisasi, standarisasi menjadi bagian penting yang tidak dapat dipisahkan dari ritme perusahaan. Penggunaan standar ini menjadi acuan kinerja dan jaminan mutu layanan perusahaan. Sertifikasi ISO dari lembaga internasional pun sangat dibutuhkan.
Tahukah Anda bahwa Manulife Indonesia sudah mendapatkan ISO 9001
ISO 9001 merupakan sebuah sertifikasi standar internasional untuk sistem manajemen mutu perusahaan. Manulife Indonesia berhasil meraih sertifikasi ISO 9001:2000 pada tahun 1997. Saat itu, Manulife Indonesia menjadi perusahaan asuransi jiwa patungan pertama yang mendapatkan pengakuan bergengsi tersebut. Pada tahun 2000, giliran MAMI, DPLK dan BSI yang mendapatkan sertifikasi ISO 9001:2000. Hal ini menjadi catatan prestasi yang luar biasa, karena menunjukkan kemampuan MAMI sebagai asset management pertama dan DPLK serta BSI sebagai program pensiun pertama di Indonesia yang sudah sesuai dengan standar internasional.
Di tahun 2009 , ketiga lini bisnis Manulife Indonesia yang mencakup: asuransi jiwa, program pensiun DPLK dan reksa dana mendapat ISO 9001:2008 dari badan sertifikasi URS (United Registrar of Systems) yang diakreditasi oleh UKAS (United Kingdom Accreditation System). Saat ini, hanya sedikit perusahaan asuransi, asset management dan pengelola program pensiun di Indonesia yang mendapatkan akreditasi tersebut.
Dengan raihan pengakuan standar internasional ini, Manulife Indonesia sebagai sebuah organisasi telah dievaluasi, diakreditasi dan telah berhasil menjaga sekaligus meningkatkan kualitas dari produk-produk asuransi untuk kepuasan para pelanggannya.
Manulife Highlight lainnya dapat dilihat di bawah ini:
