PT Asuransi Jiwa Manulife Indonesia (Manulife Indonesia) on February 7, 2013 has achieved an appreciation of “Excellent Service Experience Award 2013” given by one of the leading business newspapers, Bisnis Indonesia and Carre Center for Customer Satisfaction and Loyalty (Carre-CCSL), a leading center for quality service improvement in Indonesia.
The Excellent Service Experience Award 2013 is the first award that aims to set a standard quality of a service called, Indonesian Service Experience Index (ISEI) which contains three categories of assessment, which are Customer Sense, Customer Emotion and Customer Problem Solution. The assessment was conducted towards 76 brands through mystery shopping activities in two cities: Jakarta and Surabaya, with a total of over than 1,000 visits during October – December 2012 to evaluate the customers’ experience towards the services given by the companies.
From the ISEI scoring, Manulife Indonesia received the highest score which placed Manulife as the best company in the category of life and health insurance with total point of 78.6 and falls under “Good” rating.
Manulife Indonesia always strives to promote excellent services to its customers. Various things have been done to continue and enhance the services, including annual trainings, providing suggestions form and box and enrollment to research activities to ensure proper feedbacks are available to enhance our services to customers.
This achievement is a testament of the commitment and hard works from all Manulife Indonesia employees who always strive to provide the most excellent service to its customers. This prestigious accomplishment strongly emphasizes that Manulife Indonesia is a true financial organization that provides strong, reliable, trustworthy and forward-thinking solutions for its customers.